Policies

EVERYONE IS IMPORTANT at WONDERLAND!

wonderland-everyone-is-important-16.11.21Download

COVID 19 Procedures for safety for participants and staff

letter-to-wonderland-participants-families-visitors-regarding-covid-safety-proceduresDownload

15.12.2021_participant-easy-read-ppt_covid_19Download

At Wonderland Retreat – we uphold participant rights, support families and nominated caregivers.

Your Privacy

policy-1.1-privacy-and-confidentiality-policy-procedures-20211107Download

Giving you all the facts

policy-1.4-inform-participants-rights-policy-2021108Download

Keeping your information safe

policy-1.7-data-management-20211108Download

Accessing our service

policy-3.1-assessing-the-service-20211120Download

Responsive service provision

policy-3.4-responsive-support-provision-20.11.2021Download

Good management

policy-2.2-wcs-governance-20211108Download

General Safety

policy-2.5-general-safety-20211111Download

Staff Training

policy-2.8-staff-training-pd-20211115Download

Staff Stress

policy-2.11-staff-stress-20211202Download

SIL & Tenancy

policy-4.3-sil-tenancy-20211118Download

Medication Management (updated version coming)

policy-4.3-sil-tenancy-20211118Download

Your Safety

policy-1.2-violence_-abuse_-neglect_-exploitation-and-discrimination-20211107Download

Our staff’s responsibility to you

policy-1.5-staff-ndis-wcs-code-of-conduct-20211108Download

Dangerous Incidents

policy-1.8-incident-management-20211108Download

Planning your care

policy-3.2-care-planning-18.11.21Download

Changing providers

policy-3.5-transition-to-and-from-the-provider-20.11.2021Download

Keeping the best staff

policy-2.3-staff-review-20211109Download

Complaints?

policy-2.6-complaints-20211113Download

Continuous Care

policy-2.9-continuity-of-care-20.11.2021Download

Infection Control

policy-4.1-infection-control-policy-and-procedures-20211117Download

Keeping your money and possessions safe

policy-4.4-e28093-participants-money-property-20211121Download

Sticking up for you when things go wrong

policy-1.3-advocacy-policy-20211107Download

Looking after you – but letting you have your choice

policy-1.6-duty-of-care-and-dignity-of-risk-20211108Download

Best care provided

policy-1.9-person-centered-innovative-validated-practice-20211108Download

Service Agreements

policy-3.3-individual-service-agreement-20.11.2021Download

Always improving…

policy-2.1-continuous-improvment-policy-20211108Download

Conflicts of interest

policy-2.4-conflict-of-interest-policy-20211111Download

Staff with the right qualifications

policy-2.7-staff-suitability-20211115Download

Emergencies & Disasters

policy-2.10-emergency-disaster-management-24.11.2021Download

COVID 19 Plan

policy-4.2-covid-19-pandemic-plan-and-process-20211201Download

Managing meals

policy-4.6-e28093-mealtime-management-20211206Download

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