EVERYONE IS IMPORTANT at WONDERLAND!
At Wonderland Retreat, we’re committed to upholding the rights of our participants, ensuring they receive the respect, dignity, and personalized care they deserve. But we don’t stop there; we also provide unwavering support for families and caregivers who play an essential role in the well-being of our service participants.
Your Privacy
Giving you all the facts
Keeping your info safe
Cancelling short notice?
Keeping the best staff
Complaints
Continuous Care
Planning Your Care
Starting and finishing
SIL & Tenancy
Mealtime Management
Your Safety
Our staff’s responsibility
Dangerous Incidents
Always improving..
Staff Suitability
Emergencies & Disasters
Service Agreements
Changing providers
Infection Control
Looking after your $$
Management of Waste
Sticking up for you
Looking after you
Best care provided
Good Management
Staff Training
General Safety
Accessing our service
Responsive Service
COVID Pandemic Plan
Medication Management
Your Input -Our Service
COVID 19 Procedures for safety for participants and staff
Please note: For any Emergency or Disaster Wonderland Retreat sincerely attempts to provide necessary face-to-face support services to longer-term and in-home care participants dependent on care for day-to-day wellbeing. If the participant or families require face-to-face support for Short Term Accommodation Wonderland Retreat will provide the highest level of infection control with full PPE where staff are available. For all other disasters, Wonderland Retreat will follow the relevant State emergency services announcements and requirements. Please see COVID PLAN below.