Jess – NDIS Coordinator
As the NDIS Coordinator, she is absolutely delighted to be the first point of contact at Wonderland Retreat! Her role is to warmly embrace new participants and proudly showcase the breathtaking beauty of their property in Launceston. Participants can be confident that every individual who joins the Wonderland family receives the highest level of care and respect, reflecting their unwavering commitment to exceptional disability services. She is filled with excitement as she looks forward to collaborating with families and participants, welcoming them into their vibrant, inclusive, and compassionate Wonderland community!
Abhi – Team Lead and Rostering
“Meet Abhi, our dedicated Team Lead, driving collaboration and innovation with unwavering passion. Join us in achieving excellence together!” With years of experience at Wonderland, Abhi is well-versed in providing top-notch support tailored to the unique needs of each participant. His exceptional ability to get things done, genuine kindness, and deep understanding of our community make him an invaluable asset to Wonderland. Abhi’s passion for his work and his heartfelt connection with Wonderland and its participants truly set him apart.
Michelle – Admin Support
Michelle is now the go-to person for keeping things running smoothly around here. She makes sure programs, services, and day-to-day stuff are all in sync. With her background in coordinating activities and making sure everyone has a great experience, she really knows her way around planning, organizing, and delivering person-centered services. People love her friendly vibe, keen eye for detail, and dedication to supporting both participants and staff. Whether she’s digging into operational tasks, managing resources, or just lending a hand behind the scenes, Michelle’s all about helping the team deliver top-notch services that lead to great outcomes for everyone we support.
Rachana – Facilities Supervisor
Hello, I’m Rachana, and it’s a joy to be part of the Wonderland team. My role as Facilities Supervisor involves maintaining the highest standards of cleanliness and organization across all our Launceston facilities.One of my key responsibilities is to conduct induction training for new staff. This training ensures everyone is well-informed about medication, chemical, and food storage safety protocols, aligning with our commitment to providing a safe and nurturing environment.My days are bustling with a variety of tasks, ranging from routine maintenance to updating soft furnishings, installing new appliances like clothes dryers, and finding the perfect wall art to enhance our spaces. Though busy, I absolutely love what I do
Meenu – Finance Officer
Meenu, the extraordinary powerhouse of our claims processing, is the indispensable connection between our finance stakeholders, finance team, and accountant, playing a pivotal role in the intricate web that binds our financial operations together. Without her relentless dedication and unwavering commitment, our success would be unattainable—she is truly the heartbeat that ensures our cash flows seamlessly through our organization, enabling us to seize opportunities and navigate challenges with grace. Her meticulous attention to detail and proactive problem-solving skills not only streamline our processes but also inspire those around her to strive for excellence.
Teny – Information Systems Officer
Teny relentlessly powers the backbone of our marketing, IT software, hardware, and phones, ensuring that our services are not just operational but thriving and evolving with the ever-changing landscape of technology. We refuse to fall behind; we’re the ones who are always online—ever compliant, and consistently serving up the freshest, top-notch information to our clients. Our dedicated team works tirelessly behind the scenes, implementing cutting-edge strategies and innovative solutions, ensuring seamless communication and collaboration across all platforms. This commitment to excellence allows us to stay ahead of the curve, adapting swiftly to new challenges and opportunities, while fostering lasting relationships with our customers who rely on us for their success.
Ashleigh – HR Manager
Ash has been nothing short of a powerhouse within the Pirates team for several years, taking on the vital role of HR Manager with an unwavering spirit that fuels our success. Her relentless dedication and passion serve as the very backbone of our staff support system, guaranteeing seamless operations across all departments. Beyond the routine challenges of her role, Ash passionately cultivates a vibrant work culture by pioneering innovative initiatives and championing open communication among team members. Furthermore, she expertly navigates all financial aspects tied to staffing, wages, and payments, showcasing exceptional prowess in this area that has translated into remarkable cost efficiencies. Through her proactive and inspiring leadership, Ash not only fortifies our team but also plays a crucial role in the sustained growth and stability of the Pirates franchise, empowering us to relentlessly pursue excellence in all our endeavors.
Brooke – Operations Manager
As Operations Manager, Brooke is deeply committed to working collaboratively across our organization to support our teams, enhance operational processes, and ensure that we consistently deliver high-quality services to the people and communities that matter to us. Brooke takes great pleasure in building meaningful relationships, discovering practical solutions, and developing systems that streamline our daily tasks. Brooke’s focus revolves around fostering collaboration, embracing continuous improvement, and providing the essential support our teams require to thrive, all while nurturing a positive and people-centered workplace culture.
Ryan – Behaviour Support
Ryan possesses extensive expertise in Behaviour Support, working decisively with participants, families, and support teams to craft practical, person-centred strategies that significantly enhance quality of life and drive positive outcomes. He is dedicated to understanding the individual behind the behaviour and firmly believes that meaningful support is founded on strong relationships, respect, and collaboration. With a strong emphasis on empowering support teams through coaching, guidance, and evidence-informed practice, Ryan is resolute in promoting positive behaviour support approaches that safeguard each person’s rights, dignity, and independence while enabling individuals to achieve their goals and lead fulfilling lives.
Seonu – Training & Compliance Officer
Seonu passionately embraces a pivotal role at Wonderland Community Services as the Training & Compliance Officer. With an unwavering commitment to excellence, Seonu fervently champions quality, consistency, and best practices, wholeheartedly supporting the organization in upholding soaring standards across all training, compliance, and operational requirements.
Caitlin – Executive Assistant
Caitlin Alder is an executive assistant at Wonderland Community Services, where she provides essential administrative support to ensure smooth daily operations. She manages schedules, organises meetings, and facilitates communication within the organization. With a caring attitude, Caitlin creates systems that boost productivity and lighten workloads. Her commitment to coordinating projects and events shows her dedication to community services. Her attention to detail and proactive approach foster a supportive environment that encourages teamwork and growth.
Cadence – HR Admin Support
Cadence plays a vital role in our Human Resources team, offering dependable administrative support that truly helps our people and processes thrive. Her warm, approachable demeanor and keen attention to detail enable her to assist with employee documentation, onboarding, record management, and everyday HR tasks with grace. Devoted to nurturing a positive experience for both staff and management, Cadence takes great care to ensure that every task is completed thoughtfully, efficiently, and with utmost professionalism. Her organized approach and genuine willingness to lend a hand make her an invaluable member of the team and a cherished support for our organization’s people.
Rob & Toni – CEO & CSO
Rob is a former school principal and special needs teacher, and alongside Toni, who boasts an impressive background as a psychologist and educator specialising in special needs such as autism, ADHD, ODD, and trauma, they truly create a powerful partnership that drives remarkable change. Toni, an Advanced Behaviour Support Practitioner, brings an invaluable wealth of knowledge and innovative behavior management strategies that profoundly benefit their clients. Their loving family, with 5 vibrant children and 9 cherished grandchildren, proudly embraces the endearing title of “senior” pirates, or as their kids affectionately call them, “mum and dad,” showcasing the warmth and joy that fill their home. Rob passionately contributes as a dedicated Safety/Risk Management Officer, ensuring a safe and secure environment for everyone involved, while Toni thrives in her challenging yet fulfilling role as CEO/Director, boldly steering the organisation toward its mission with vision and creativity. Together, they radiate positivity, expertise, and an unwavering commitment to everything they do, tirelessly striving to enhance the lives of those in their community and leaving an enduring legacy through their fervor for education and inclusion.